🚽 Toilet Will Not Flush
- Blocked toilet: Use a plunger to gradually clear the blockage. Avoid repeated flushing to prevent overflow. Tenants are responsible for clearing their own clogged toilet and we may charge a small fee of $125-$200 if professionals are required.
- Flush mechanism issue: Remove the tank cover and check that the flapper is attached and working.
- Toilet water continuously running: Shut off the toilet supply line located under the toilet seat on the wall and submit a maintenance ticket.
⚡ No Power
- Single outlet issue: Test your device in another outlet. Check GFCI switch or press reset button on the outlet. Check the electric panel in your unit/basement to see if a breaker is tripped, then reset.
- Whole property without power: Reset breaker box if necessary. If issue continues, contact your electric company for outage check.
- Light bulb not working: Replace the bulb and check if issue resolves.
🌡️ No Heat or Cool Air
- Verify thermostat settings. If it is off, replace the battery and try again.
🚿 No Hot Water
- If too much hot water has been used, wait a few hours for the tank to refill.
- Check if hot water is not working across all fixtures (sink, kitchen, shower).
- Locate your water heater in the unit/basement. If leaking, submit a ticket immediately.
🔥 Beeping Smoke Detector
- Replace the battery and reset the system.
🚨 Fire or other Emergency Issue
If your request is an emergency, or you are concerned for your safety, call 911 immediately.
